NOC Codes

2175 Web designers and developers
Web designers and developers research, design, develop and produce Internet and Intranet sites. They are employed in computer software development firms, information technology consulting firms, information technology units throughout the private and public sectors, advertising agencies or they may be self-employed.

Example Titles
Internet site designer
Internet site developer
Intranet site designer
Web designer
Web developer
Web manager
Web site developer
Webmaster
e-business Web site developer

Main duties
Web designers and developers perform some or all of the following duties:
Consult with clients to develop and document Web site requirements
Prepare mock-ups and storyboards
Develop Web site architecture and determine hardware and software requirements
Source, select and organize information for inclusion and design the appearance, layout and flow of the Web site
Create and optimize content for the Web site using a variety of graphics, database, animation and other software
Plan, design, write, modify, integrate and test Web-site related code
Conduct tests and perform security and quality controls
May lead and co-ordinate multidisciplinary teams to develop Web site graphics, content, capacity and interactivity
May research and evaluate a variety of interactive media software products.

Employment requirements
A bachelor’s degree, usually in computer science, communications or business
or
Completion of a college program in computer science, graphic arts, Web design or business is required.
Experience as a computer programmer or graphic designer is usually required.

2281 Computer network technicians
Computer network technicians establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. They set up and maintain Internet and intranet Web sites and Web-server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Supervisors of computer network technicians are included in this unit group.

Example Titles
Internet Web site technician
LAN (local area network) administrator
LAN (local area network) technician
Web technician
computer network technician
data centre operator
network administrator
network support technician
supervisor, computer network technicians
system administrator

Main duties
Computer network technicians perform some or all of the following duties:
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
Evaluate and install computer hardware, networking software, operating system software and software applications
Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
Provide problem-solving services to network users
Install, maintain, troubleshoot and upgrade Web-server hardware and software
Implement network traffic and security monitoring software, and optimize server performance
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Conduct tests and perform security and quality controls
Control and monitor e-mail use, Web navigation, and installed software
Perform shell scripting or other basic scripting tasks
May supervise other workers in this group.

2282 User support technicians
Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

Example Titles
callcentre agent – technical support
client support representative – systems
computer help desk representative – systems
computer help desk supervisor
hardware installation technician
hardware technical support analyst
help desk technician
software installation technician
software technical support analyst
systems support representative
technical support analyst – systems
technical support supervisor
user support technician

Main duties
User support technicians perform some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.


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